FAQ

Frequently asked questions

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Data and privacy

Where is my data stored?: The rows you upload and the reports produced are stored in our database on servers hosted in Türkiye, tied to your account. Connector passwords are encrypted with AES-256-GCM; they are never stored as plain text.
Is my data used to train AI models?: No. Text is sent to the language model only for the analysis you start; it is not used for model training and never appears in another customer’s analysis.
What happens if I delete a data source?: Deleting a source also deletes its rows. We recommend exporting first — the operation cannot be undone.
What do I need for GDPR/KVKK compliance?: The text you analyse may contain personal data belonging to your customers. You are the data controller; we act as the processor. We sign a data processing agreement on corporate plans.

Which languages are supported?: Analysis has been measured on Turkish and English text. The report interface is available in Turkish and English; in mixed-language datasets each row is evaluated in its own language and the report is written in a single language.
Are the quotes in the report real?: Yes. Every quote is tied to a row in your data and is checked against its source before it reaches the report. A quote that does not match is dropped — this is how the language model is prevented from inventing sentences.
How many rows can I analyse?: Up to the monthly row limit on your plan. If you upload a larger file at once you can split the analysis into groups or work on a subset using a row filter.
Am I charged again if I re-analyse the same data?: No. If neither the data nor the parameters changed, the result comes from cache and does not count against your row quota. Re-syncing a source changes the data, so a new analysis is produced.

Which sources can I connect?: You can upload CSV and Excel files, and connect Google Play, the App Store (public reviews and App Store Connect), your support mailbox over IMAP, and a JSON, XML, RSS or Atom feed from a URL.
Can I connect data from my own system?: If you publish the data at an address returning JSON or XML you can connect it directly; an authorisation header can be set for private endpoints. Only addresses reachable on the public internet are read.
Do sources refresh automatically?: On Pro and above you can enable scheduled monitoring: the source is re-fetched at the interval you choose, re-analysed and compared with the previous period.
Can I analyse two different sources together?: Yes. When you merge sources the origin is written into a column, so you can compare iOS with Android, or two products, in the same report.

Is there a free trial?: The free plan has no time limit and needs no card. You can try paid plans free for 14 days; nothing is charged automatically when the trial ends.
Can I cancel any time?: Yes. When you cancel you keep access until the end of the current period, then return to the free plan. Your data is not deleted.
Is there a discount for paying annually?: Annual billing includes two months free — you pay for ten months.
How do invoicing and VAT work?: Prices include VAT. We issue corporate invoices, and bank transfer and corporate procurement processes are supported.