Turn thousands of comments into verifiable insight
Examine app reviews, open-ended survey responses, support records and call-center transcripts together. Identify recurring topics, sentiment trends, problem areas and usage motivations; trace every finding back to the record and quote it rests on.
A report in three steps
Upload your data
Drop a CSV or Excel file, or pull Google Play / App Store reviews directly.
Pick a use case
Columns are matched automatically. You see the steps that will run and the estimated time before starting.
Get the report
The analysis runs on the server, so you can close the tab. The report is built automatically when the run finishes.
Presets that already know your data
Pick a use case and the methods, the aspects to measure and the report layout are configured for you. You can edit the aspect list to fit your own sector.
Traceable analysis, from the summary back to the source record
What the analysis produces, which data it works on and what it costs — each on its own page.
In-depth qualitative analysis, or scalable feedback analysis?
Both products work on text data; the difference lies in the purpose of the analysis, the volume of data and the degree of researcher control.
YouReply Intelligence
Use Intelligence if you want to review large volumes of feedback against the same criteria on a regular basis, track trends and produce executive output. Ready-made set-ups for app reviews, support records, NPS comments and call-center transcripts.
You are hereYouReply Qualitative
This is the place if you want to build a codebook, code interviews line by line and interpret themes as the researcher. A methodological workspace for interviews, focus groups, field notes and open-ended responses.
Explore YouReply QualitativeTry it with your own data
One CSV file and a few minutes is all it takes. No credit card required.