Delivery and Return Terms

Last updated: 28 July 2026

This English version is provided for information only. The agreement is governed by Turkish law and the Turkish text prevails in case of any discrepancy.

1. Digital Service Delivery

All services purchased through the YouReply Intelligence platform are delivered digitally. There is no physical product delivery.

1.1 Delivery time

The service is activated immediately upon payment confirmation. You can access every feature of your plan as soon as you log in.

1.2 Method of delivery

  • The service is accessible through a web browser
  • Account details and activation information are sent to your registered e-mail address
  • Reports and export files can be downloaded from the Platform

2. Free Trial

A 14-day free trial is offered for paid plans. No credit card is required to start a trial and no automatic charge is made at the end of it; if you wish to continue, you initiate the payment yourself.

3. Refund Policy

3.1 Monthly subscriptions

For monthly subscriptions you may request a refund within 7 days of purchase. A refund is conditional on the service not having been actively used (no data source connected, no analysis run, no report produced).

3.2 Annual subscriptions

For annual subscriptions you may request a refund within 14 days of purchase. The same usage conditions apply.

3.3 Cases where refunds are not available

  • The service has been actively used (running an analysis, producing a report, exporting)
  • Requests made outside the refund window
  • Used add-on packages and custom services

Because language model costs are incurred the moment an analysis runs and the service is deemed performed, analyses that have been run fall outside the refund scope.

3.4 Refund process

  1. Send your refund request to destek@youreply.com.tr
  2. Your request is reviewed within 3 business days
  3. Approved refunds reach your account within 5–10 business days depending on the payment method

4. Cancelling a Subscription

You may cancel your subscription at any time. On cancellation you keep access until the end of the current period and no refund is made for the remaining time. At the end of the period your account returns to the free plan; your data is not deleted.

5. Changing Plans

Upgrading incurs a pro-rata difference charge. A downgrade request takes effect in the next billing period.

6. Contact

For questions about delivery and refunds, contact us at destek@youreply.com.tr.